Frequently Asked Questions

How can I contact Vitaliev?

You can contact us at info@vitaliev.nl. Our customer service team will be happy to assist you with questions about your order, products, shipping, returns, or anything else you may need.

Do you ship internationally?

Shipping availability depends on your location. Enter your delivery address at checkout to see whether shipping is available to your destination.

Where do you ship from?

Vitaliev works with different suppliers and fulfillment locations depending on the product. Because of this, the shipping origin may vary from one order to another.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us at info@vitaliev.nl as soon as possible. Once an order has already been processed or shipped, we may no longer be able to modify or cancel it.

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available payment options may vary depending on your country or region.

When will my order be processed?

Orders are typically processed during business days. Processing times may vary depending on the product, order volume, holidays, and availability. You will receive confirmation once your order has been processed and shipped.

How long will it take to receive my order?

Delivery times depend on the product and destination. Estimated shipping information will be provided whenever available during checkout or after your order has been processed.

How can I track my order?

If tracking is available for your shipment, you will receive tracking information by email once your order has been shipped.

What if I don't receive my order?

If your order has not arrived within the expected delivery period, please contact us at info@vitaliev.nl with your order number. Our team will review the shipment and help you resolve the issue.

Will I be charged customs duties or taxes?

Depending on your country and delivery destination, your order may be subject to local taxes, import duties, or customs fees. Any applicable charges are determined by the relevant local authorities and may be the responsibility of the customer.

How do I return an item?

To request a return, please contact us at info@vitaliev.nl with your order number and the reason for your return. We will provide you with the appropriate instructions.

What if my item is damaged, defective, missing, or incorrect?

Please contact us at info@vitaliev.nl as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging when applicable. We will review your case and work to provide an appropriate solution.

When will I receive my refund?

Once a refund has been approved and processed, it will normally be returned to your original payment method. The time it takes for the funds to appear may vary depending on your bank or payment provider.