Refund policy
VITALIEV RETURN & REFUND POLICY
We offer a 30 day return period, which means you may request a return within 30 days after receiving your item.
This commercial return policy does not limit any statutory consumer rights that may apply to your purchase.
To request a return, contact us at info@vitaliev.nl or use the return request option available through your VITALIEV customer account.
Please do not send products back without first submitting a return request. Once your request has been reviewed, we will provide you with the appropriate return instructions and return address.
RETURN CONDITIONS
For returns made under our voluntary 30 day return policy, items should generally be returned unused, in good condition, and, where reasonably possible, with their original packaging and accessories.
For customers exercising a statutory right of withdrawal, you may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning. We may deduct an amount from the refund if the product has diminished in value as a result of handling beyond what is reasonably necessary.
EU / EEA RIGHT OF WITHDRAWAL
If you are a consumer purchasing online within the European Union or European Economic Area, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, you must inform us of your decision within the applicable withdrawal period.
After notifying us of your withdrawal, you must return the goods in accordance with the return instructions provided.
Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal.
We will reimburse payments received from you, including the cost of our standard delivery option where required by law, within 14 days after you inform us of your decision to withdraw.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first.
EXCEPTIONS / NON-RETURNABLE ITEMS
The statutory right of withdrawal may not apply to certain products, including where applicable:
- goods made to order or clearly personalised;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken;
- certain digital content once performance has begun with your prior express consent and acknowledgement that the right of withdrawal will be lost;
- other products or services excluded from the right of withdrawal under applicable law.
Please contact us at info@vitaliev.nl if you are unsure whether an exception applies to a specific product.
Products purchased at a discounted or sale price are not automatically excluded from statutory consumer rights.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item is defective, damaged, or different from what you ordered, contact us as soon as possible at info@vitaliev.nl so that we can assess the issue and provide an appropriate solution.
Where the product is defective or does not conform to the contract, your statutory consumer rights remain fully applicable. Return costs for defective goods will be handled in accordance with applicable consumer law.
EXCHANGES
If you would like a different product, the simplest process is generally to return the original item and, once the return has been accepted, place a new order.
REFUNDS
Once we receive your return, we may inspect the product and notify you about the refund.
Approved refunds will normally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
For returns made under the statutory EU right of withdrawal, the statutory reimbursement deadlines described above apply.
CONTACT
For return or refund questions, contact:
VITALIEV
Email: info@vitaliev.nl
Website: vitaliev.nl